NEC UNIVERGE UM8000 User Manual page 120

Configuring a Destination ID for Speech or Silence
When configuring a voice detect box specify the system IDs where callers are routed if they speak or remain silent.
To limit phantom calls to the operator, do not set the system to route callers to the operator if they remain silent. Route
silent callers to another box with the action after greeting set to Hang up or Say bye.
To configure the system ID where callers are routed from a voice detect box
In the Navigation Pane, click Call Management > Voice Detect Boxes > Voice.
1.
For detailed field information, see the
Type the system ID
2.
destination.
Type the system ID in the text box next to If the caller remains silent, route to or click Search and select a
3.
routing destination.
Click Save.
4.
See
Adding a Voice Detect Box
Voice Detect Box Configuration Steps
Configuring Call Transfer for a Voice Detect Box
Configuring Voice Detect Box Greetings and Action After Greetings
Configuring How Voice Detect Box Messages are Taken
Configuring Voice Detect Call Holding
Configuring Voice Detection
Voice Detect Boxes Overview
Call Management > Voice Detect Boxes - Voice
in the text box next to After the caller speaks, route to or click Search and select a routing
table.
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