NEC UNIVERGE UM8000 User Manual page 85

Configuring System Operator Box Greetings
Use the System Operator Greetings page to record operator greetings. When a transfer to the operator extension is not
successful the system plays the active greeting and then takes the specified action. By default, the system is configured
to route the caller to the
The Active Greetings section has recording buttons; the length of each recording appears on the button. A greeting has
not been recorded if 00:00 appears on the button. The system plays "<Voice name> is not available," and skips to the
After day greeting or After night greeting action configured.
To configure the greetings
In the Navigation Pane, click Call Management > System Operator Box > Greetings.
1.
For detailed field information, see the
In the Active Greeting section, select Day/Night or the Alternate greeting.
2.
When the operator box is in day mode the day greeting is active. When the box is in night mode the night greeting
is active.
Select one of the following:
3.
• Click the day greeting
See To record or rerecord a voice name or greeting on the Administration Console
• Click the night greeting button to record the Night greeting.
• Click the alternate greeting button to record the Alternate greeting.
• When the alternate greeting is active it is used for day and night modes. The day and night greetings are
not played.
In After Day Greeting or After night greeting select one of the following:
4.
• Take a message. Record a message for the public message box.
• Route to the operator. Route the caller to the system operator box. This setting is not recommended for use
with the system operator box.
• Route to. Route the call to the specified
CAUTION!
D
O NOT USE THE SYSTEM OPERATOR BOX SYSTEM
• Hang up. Disconnect without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Return the caller to the opening greeting box. This setting is not recommended for use with the
system operator box.
Click Save.
5.
Repeat this procedure to configure the night and alternate greetings.
Related Topics
Steps for Configuring the System Operator Box
System Operator Overview
public interview box.
6 second greeting
Day
greeting
Call Management > System Operator Box - Greetings
button to record the Day greeting.
Night
greeting
8 second greeting
no recording
system ID.
ID.
table.
for details.
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