NEC UNIVERGE UM8000 User Manual page 80

System Operator Overview
The system operator box is a transaction box that specifies how the system handles calls to the operator. The system
operator box defines the extension, call transfer settings, and greetings for the operator and actions taken if the
operator is not available.
When the operator is not available, the default setting is to transfer the call to a public interview box to gather caller
information. The system operator box plays a greeting only when callers are transferred to, or attempt to reach, the
operator and the extension is busy or unanswered.
The default settings for the system operator box enable the operator extension to handle the greatest number of calls
without tying up ports with calls holding for the operator.
See
Steps for Configuring the System Operator Box
Configuring the System Operator Profile
Deleting System Operator Box Messages
Configuring System Operator Box Call Transfer
Configuring System Operator Box Greetings
Configuring How Messages are Taken for the System Operator Box
Assigning a System Operator Box to a Port
System Operator Overview 80