NEC UNIVERGE UM8000 User Manual page 280

Updating the Information Service
Building guest interest in the information service relies on keeping the information service up-to-date. Current and
accurate information is valuable to guests while outdated information is not. Make sure that the staff member or
business responsible for maintaining the information services updates it when the information becomes outdated.
Encourage advertisers to keep their announcements current. Remind advertisers that their announcements attract new
customers only if they contain up-to-date information. Businesses might find it easier to remotely record and maintain
their own announcements rather than send updated scripts to be recorded.
Periodically evaluate how hotel guests are using the information service.
To evaluate how guests use the information service
Create a usage report for each transaction box you want to evaluate.
1.
See Creating Busy Port Usage
reevaluate the usefulness of the information or reword the recordings.
To measure call activity, create a call log.
2.
See Call Report Log
Related Topics
Hotel Information Services
Configuring Guest Help for Information Services
Direct Call Transfers
Incorporating Advertisers into an Information Service
Configuring Remote Recording for Advertisers
Hospitality Site Configuration
Hospitality Site Configuration
Reports. If few guests reach an announcement or a branch of your service,
Reports. This report can help you evaluate the total call activity on the messaging system.
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