NEC UNIVERGE UM8000 User Manual page 46

Completing the Calls Answered Fields
Use the Calls Answered page to configure how calls are answered.
To complete the Calls Answered information fields
In the Navigation Pane, click System > Configuration > Calls Answered.
1.
Type the number of trunks (external lines on the phone system) and stations (number of phones).
2.
Type the average number of calls handled per day.
3.
Select which day calls are answered:
4.
• All trunks. Answers all incoming calls.
• Some trunks. An operator answers calls on a set of external lines and the messaging system answers
overflow calls or incoming calls on a different set of external lines.
• Forwarded calls. An operator answers all incoming calls, then forwards specific calls to the messaging
system.
Select which night calls are answered:
5.
• All trunks. Answers all incoming calls.
• Some trunks. An operator answers calls on a set of external lines and the messaging system answers
overflow calls or incoming calls on a different set of external lines.
• Forwarded calls. An operator answers all incoming calls, then forwards specific calls to the messaging
system.
Select how incoming calls are handled when all ports are busy:
6.
• Ring until answered. When all messaging system ports are busy, an incoming call continues to ring until a
port is available.
• Busy tone. When all messaging system ports are busy, an incoming caller hears a busy signal.
• Operator forward. When all messaging system ports are busy, an incoming call is forwarded to an operator.
Click Save.
7.
System Configuration 46