NEC UNIVERGE UM8000 User Manual page 181

Test subscriber 1 checks messages:
2.
Call the system as the test subscriber 1 and log on. When the system answers, enter the test subscriber's
a.
Personal ID.
Listen to the system conversation, the messaging system announces the number of new messages.
b.
Play the sample message recorded before training and ask for a reply.
c.
Record a short reply.
d.
When the system plays the message recorded in step 1, and prompts for a reply, record a short response to the
message.
When the system says "There are no further messages," press
3.
Listen to the reply from test subscriber 1.
4.
Call the system as test subscriber 2. When the system answers, enter the Personal ID.
a.
Listen to the system conversation, the messaging system announces the number of new messages.
b.
Play the reply from the test subscriber 1.
c.
Hang up.
d.
Send a message to another subscriber.
5.
Call the system.
a.
Enter the Personal ID for test subscriber 2.
b.
Press 5, then follow the instructions to leave a message for test subscriber 3.
c.
Hang up after leaving a message.
d.
Stress the importance of using secure passwords.
6.
A password protects subscribers from the unapproved use of the messaging system and protects the business from
fraudulent use of the messaging system. Encourage subscribers to:
• Change their security code frequently. Use a code that is easy to remember but difficult for others to guess.
• Never tell anyone their security code or write it down.
• Tell the system manager if the personal ID or password is lost.
Summarize the entire procedure.
7.
Emphasize that callers need to listen to the system prompts and press the appropriate touchtone keys. To
demonstrate how easy it is to leave a message, ask someone in the class to leave a message for the test subscriber.
Answer questions and encourage everyone to call the system to check for new messages.
8.
Subscriber Guests
* (asterisk) three times and hang up.
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