NEC UNIVERGE UM8000 User Manual page 264

Using Hotel Guest IDs
The messaging system automatically creates a mailbox and personal ID for each guest room extension. The personal ID
is assigned to the room extension and uses the personal ID to identify the voice mailbox.
Using room numbers as the guest extension numbers simplifies using the guest messaging service for both hotel staff
and guests. Each Hotel Guest page displays a guest room extension and its mailbox that corresponds to hotel room
number.
Creating a Personal ID for a Guest
The following example illustrates how the messaging system defines a personal ID. The personal ID consists of two
parts: a default prefix and the room extension number. For example, the personal ID 8638:
8 = Default Guest ID. Default guest ID is specified in the Default guest ID field on the Guest Settings page. If you
change the default guest ID, make sure it is unique to the system.
638 = Guestroom Extension. Guest room extension.
8638 = Personal ID. Guest personal ID consists of the default guest ID followed by the guest room extension. The
guest personal ID appears on the Hotel Guests page.
Guest Message Storage After Checkout
When a guest mailbox is reset at checkout, the messaging system automatically creates a message storage box for
saved or unheard messages. The saved and unheard messages are stored for the number of days specified on the
Guest Template page.
An asterisk (*) is added to the beginning of the personal ID, and the day the mailbox was reset is added to the end. The
day the mailbox was reset is typically the checkout day, this results in the following:
Room
Extension Message Storage Box
712 *71203
The guest checked out on the third day of the
month.
To configure the length of time guest messages are archived
In the Navigation Pane, click Hotel Guests > Guest Template.
1.
For detailed field information, see the
Type the number of days that the messaging system stores messages for checked-out guests in the Days to store
2.
messages for checked out guests field. The default value is 3 days.
Click Save.
3.
Related Topics
Configuring Basic Hospitality Settings
Configuring Hotel Guest Template
Hospitality Site Configuration
Hospitality Site Configuration
Checked Out
Personal ID
*871203
Hotel Guests > Guest Template table.
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