NEC UNIVERGE UM8000 User Manual page 95

Configuring Transaction Box Call Transfers
Call transfer settings determine how the phone system and the messaging system interact during a call transfer.
Specify the extension where calls are transferred, select the transfer type, and configure the call transfer settings.
If call transfer is turned on and Await Answer is the transfer type, the messaging system tries to transfer a call to the
phone or extension listed. If the extension is busy or unanswered, the system plays a greeting and then follows the
after-greeting action defined on the Greetings page.
To change call transfer for a transaction box
In the Navigation Pane, click Call Management > Transaction Boxes > Call Transfer.
1.
For detailed field information, see the
Select one or both of the following:
2.
• Select Day-transfer to and type the extension where the messaging system transfers calls.
• Select Night-transfer to and type the extension where the messaging system transfers calls.
Select a transfer type from the Transfer type list.
3.
Select the number of times the extension rings before the call is transferred from the Wait for ... rings field.
4.
NOTE
T
HIS IS REQUIRED ONLY IF THE CALL TRANSFER TYPE IS
Select Allow holding to allow call holding.
5.
Call holding is only available when call transfer is turned on and the call transfer type is set to Await Answer or
Wait for ringback.
NOTE
T
HE MESSAGING SYSTEM MIGHT NOT BE ABLE TO TAKE MESSAGES IF
Optional: Select Use VOX holding to enable callers to verbally hold by speaking rather than pressing a digit.
6.
Select the Transfer options. Select one or more of the following options:
7.
• Gather phone number. Ask callers to provide a phone number.
• Gather account number. Ask callers to provide their account number. Click Use customized prompt
to gather account number to record a custom prompt.
• Announce transfer. Play a beep before connecting the caller. With most phone systems, this lets the
subscribers know when the call is connected or that the call is from an external caller.
• Confirm before transfer. Ask if the subscriber wants to take the call before the system transfers the
call. If the subscriber does not take the call, the system plays the appropriate greeting and takes the action
specified in the After Greeting group on the Greetings page.
• Introduce caller. Play "Call for <subscriber's name>" before connecting the call. Use when more than
one subscriber uses the same extension.
• Record caller's name. Ask callers to record their name. Before the call is transferred, the subscriber
hears "Call from <caller's name>." If the subscriber rejects the call or is not available, the recorded name is
not saved.
• Record and save caller's name. Ask callers to record their name. Before the call is transferred, the
subscriber hears "Call from <caller's name>." If the subscriber rejects the call or is not available and the
caller leaves a message, the recorded name plays at the beginning of the message. If the caller does not
record a message, the subscriber receives the caller's recorded name as the message.
If Gather phone number or Gather account number transfer are selected, record a prompt to gather the
information.
If there is a recording in Prompt to gather ID/phone number field, the messaging system plays this recording
before routing a caller from outside the messaging system to the destination. If there is no recording in this field,
the system plays the Intro prompt.
Transaction Box Overview
Call Management > Transaction Boxes - Call Transfer
Await Answer
Await Answer
Wait for ringback.
OR
Release
OR
table.
TRANSFER TYPE IS SELECTED
.
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