NEC UNIVERGE UM8000 User Manual page 201

Numeric Directory Assistance Overview
Numeric directory assistance enables callers to press numbers instead of letters to look up a subscriber when their
phone keypads do not have letters. Configuring numeric directory assistance requires three steps:
Divide subscribers into groups based on a common characteristic such as department or location. Create the
1.
directory groups.
Add subscribers to the directory groups.
2.
Create a menu of one-key numeric dialing choices for callers. Maximum of eight directory groups or submenus.
3.
Callers can use the system wildcard digit, 1 (one), to select numbered message groups. For example, pressing "511"
lists all message groups starting with the number 5, while pressing "531" lists all message groups starting with the
numbers 53.
NOTE
S
UBSCRIBERS MUST HAVE RECORDED NAMES AND AN EXTENSION
Directory Groups
Numeric directory assistance requires ongoing maintenance as new subscribers or groups are added to or deleted from
the messaging system. Only system managers can add or remove subscribers.
Directory groups differ from the message groups in the following ways:
• Messages cannot be left for a directory group.
• Every directory group is owned by the system.
• A directory group has its own system ID called the Directory ID.
• Subscribers added to the directory group become group members. Each subscriber must have a recorded name and
valid system ID.
Directory Menus and Submenus
Directory menus create one-key dialing rules for numeric directory assistance linking the directory groups to menus and
submenus.
A directory menu is assigned a unique system ID that is called Directory ID. Outside callers enter the directory ID to
hear the directory menu. Use the directory ID to automatically route callers to the directory menu using the transaction
box, interview box, system operator box, public interview box, or subscriber greeting page Route to field.
A directory menu lists the name of each directory group or submenu. The system automatically creates a one-key
dialing menu from the list of directory groups and menus. Outside callers hear directory assistance for a particular
directory group or they press a single touchtone to select a submenu.
Related Topics
Message Groups Overview
Understanding Directory Assistance
Message Groups Overview
ID
TO BE INCLUDED IN NUMERIC DIRECTORY ASSISTANCE
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