NEC UNIVERGE UM8000 User Manual page 180

Training New Subscribers
Subscriber training is an important to help subscribers understand and use the messaging system.
Training subscribers is more effective when training focuses on the essential features. Break up the training into the
basics so that subscribers become familiar and comfortable logging on to the system and accessing their messages.
More advanced training can be provided as subscribers become familiar with the system or develop special needs.
Consider the following guidelines when designing a training program:
• Train in small groups of seven to ten.
• Hold the training sessions at a convenient time in a place that is free from interruptions.
• Provide handouts of slides used during the training session. This lets subscribers take notes that help them
remember what they have learned.
• Distribute copies of the Quick Reference Card to the subscribers.
For each subscriber, write a name, extension, and personal ID in the place specified on the Quick Reference card.
• Use a speakerphone so everyone in the room can hear the system conversation when features are demonstrated.
• Make sure that the extension in the training room is connected to the messaging system.
• Create three subscribers:
• test subscriber 1
• test subscriber 2
• test subscriber 3
Creating the Training Session Test Subscribers
Add three test subscriber to the system.
1.
Record a name and a personal greeting for each subscriber.
2.
Turn off call transfer for all test subscribers.
3.
Record a subscriber-to-subscriber message in the mailbox for test subscriber 1.
4.
For example, record a message that says, "Hi, welcome to the messaging system. A subscriber-to-subscriber
message is a message left by one subscriber for another. While listening to a message, press 3 to hear a menu of
quick message actions, such as deleting the message or replying to it."
Create a message box for questions from subscribers.
5.
Designate one member of your support group to respond to subscribers' questions.
Subscriber Training Class Outline
The training session should cover the basic functions of the messaging system and demonstrate how easy it is to use.
Class Outline
Call test subscriber 1 and leave a message as a test subscriber 2.
1.
Turn on the speakerphone and dial the system. Wait until most of the opening greeting has played before
a.
pressing the touchtone keys.
Directory assistance:
b.
• If the system has directory assistance, enter the System ID for the directory and demonstrate how a caller
selects a subscriber from the directory.
• If the system does not have directory assistance, dial the extension for test subscriber 1. Because call
transfer is turned off, the test subscriber is unavailable. The system plays the subscriber's greeting and
offers to take a message.
Leave a message: "Hello, Ms. Jones, this is Sam Smith. Please call me as soon as you get this message. Thank
c.
you."
Hang up.
d.
Subscriber Guests 180