NEC UNIVERGE UM8000 User Manual page 76

Routing Callers with One
One-key dialing enables callers to reach a particular location within the messaging system or select a preferred
language by pressing a single touchtone key. One-key dialing is used to route callers from the opening greeting box to
transaction boxes, voice detect boxes, language select boxes, or interview boxes.
To avoid one-key dialing conflicts with an extension ID, specify a system pause to wait for the caller to press additional
keys.
NOTE
O
NLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE
-
GREETINGS WHEN ONE KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING
To route callers with one
In the Navigation Pane, click Call Management > Opening Boxes > Profile.
1.
Click Search to find and select an opening box. Or click Next and Previous to browse opening boxes.
2.
In the Navigation Pane, click Call Management > Opening Boxes > One-Key Dialing.
3.
For detailed field information, see the
Assign one-key dialing to each key. Type the system IDs where callers are routed
4.
Click Search to find or search for a list of existing system IDs.
Click Save after each key assignment.
5.
In the One-key delay field, type 1 or 2 for a one or two second delay, then click Save.
6.
This field creates a 1- or 2-second pause tells the messaging system to pause and wait for additional key entries.
In the Navigation Pane, click Call Management > Opening Boxes > Greetings.
7.
In the After day greeting and After night greeting sections, select the action to take when a caller does not
8.
press a key.
NOTE
Y
OU SHOULD IDEALLY SELECT THE
AN INCORRECT KEY OR DOES NOT PRESS A KEY
Rerecord the opening greeting message to describe the one-key dialing choices.
9.
Click Save.
10.
Related Topics
Opening Box Overview
Recording Greetings and Configuring Actions After Greetings
Opening Box Overview
Key Dialing
-
- ,
KEY DIALING
key dialing
-
Call Management Opening Box - One-key Dialing
Route to operator
ACTION TO TRANSFER THE CALL TO THE OPERATOR WHEN A CALLER PRESSES
. T
HIS SETTING TRANSFERS CALLERS WITHOUT TOUCHTONE PHONES TO THE OPERATOR
,
HOWEVER THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR
.
table.
.
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