Issue 2.0
3.9
S
4
L
ECTION
IST OF
The following table lists supported features.
Table 10-3 Supported Features in Secondary System
Feature Name
Account Code – Forced/Verified/
Unverified
Account Code Entry
Alarm
Alarm Reports
Alphanumeric Display
Analog Communications Interface
(ACI)
Ancillary Device Connection
Answer Hold
Answer Key
Attendant Call Queuing
Automatic Call Distribution (ACD)
Automatic Release
Automatic Route Selection
SV9100 Networking Manual
For InMail remote CCIS extensions are not supported in a centralized directory.
FoIP
FoIP (Fax over IP) is supported in a NetLink network.
S
F
UPPORTED
EATURES IN
Supported in
Secondary
System
Yes
Yes
Yes
Conditions
Yes
Yes
Yes
Yes
Yes
Yes
Conditions
Yes
Conditions
S
S
ECONDARY
Comments
Programs 90-10-80 ~ 90-10-95 are not supported.
Fail-Over: VRS card must be installed in Primary
system.
MIS monitor must be connected to the Primary system.
If you are logged in and Fail-over occurs the agent will
not be logged back in when the Secondary system
takes over. The agent will have to manually log back in
to continue taking calls.
Fail-Over: ARS Class Of Service must be
programmed for each System in a NetLink Network to
ensure proper call routing during Fail-Over.
YSTEM
10-17