HP Designjet 3D Service Manual page 132

K. Network Communication
1. System boots, but won't talk to
network.
2. Cannot communicate using a
crossover cable with XP
Microsoft Small Business
Server adds a piece of
software called Firewall
Client. This must be turned
off.
1. If using static - Wrong IP address, check that
IP in machine and HP Designjet 3D Software
Solution are the same.
2. If using static - Make sure the IP address is
static on the customer's network.
3. If using static - Verify IP address and netmask
are correct with IT administrator.
4. Switch from static network to dynamic
network or vice versa.
5. Network Internal (Pigtail) cable bad. Plug
network cable directly into SBC to test.
6. Network interface on SBC has failed - green
LED on SBC should blink when system is
pinged, or green LED stays on when network
cable is unplugged. Replace the SBC.
7. OS on hard drive maybe corrupt - replace the
hard drive.
1. From Control Panel open the Firewall Client
Options dialog box, uncheck the box that
says "Enable Firewall Client".
2. If using static - verify IP address, Netmask and
default gateway are correct on workstation
and printer.
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