NEC Univerge SV8100 Features And Specifications Manual page 100

Issue 1.0
Program
Program Name
Number
41-08-02 ACD Overflow Options – ACD
Overflow Destination
41-08-03 ACD Overflow Options – Delay
Announcement Source Type
41-08-04 ACD Overflow Options – ACD
Overflow Transfer Time
41-08-05 ACD Overflow Options – System
Speed Dial Bin
41-08-06 ACD Overflow Options –
Incoming Ring Group
41-09-01 ACD Overflow Table Setting
41-10-01 ACI Delay Announcement – 1st
Delay Announcement ACI Port
Number
41-10-02 ACI Delay Announcement – 2nd
Delay Announcement ACI Port
Number
41-10-03 ACI Delay Announcement – 1st
Delay Announcement Connection
Timer
2 - 76
Description/Comments
Assign the overflow mode (0~9),
destination and announcement
message types. Delay
Announcement functions are not
available for ACD pilot number calls.
Each ACD Group can have unique
overflow options.
Assign the overflow mode (0~9),
destination and announcement
message types. Delay
Announcement functions are not
available for ACD pilot number calls.
Each ACD Group can have unique
overflow options.
Define the time before ACD overflow
occurs. Each ACD Group can have
unique overflow options.
Assign the speed dial bin to be used
as the ACD overflow destination.
Using a speed dial bin for ACD
Overflow is supported only for off
premise calls.
Assign the Ring Group for ACD
overflow calls to go to.
Use this program to define the ACD
group to which a call is transferred
when overflow occurs.
Use this program to define the ACI
port number to be used for the delay
announcement. This program is
activated when the delay
announcement source and options
are assigned as ACI in Program 41-
08-03.
Use this program to define the ACI
port number to be used for the delay
announcement.This program is
activated when the delay
announcement source and options
are assigned as ACI in Program 41-
08-03.
Use this program to define the time
before the 1st Delay Announcement
is played.
UNIVERGE SV8100
Assigned Data
0 = No Setting
1~64 = ACD Group
65 = Overflow Table
(Program 41-09)
66 = Voice Mail
Integration
67 = System Speed
(Program 41-08-05)
68 = Incoming Ring
Group (Program
41-08-06)
(default = 0)
0 = ACI
1 = VRS
2 = VM8000 InMail
(default = 0)
0~64800 (seconds)
(default = 30 seconds)
0~1999
(Used when 41-08-02 is
set to 67)
(default = 1999)
1~100
(Used when 41-08-02 is
set to 68)
(default = 1)
0~65
0 = No Setting
65 = In-Skin Voice Mail
Integration
(default = 0)
0~96
0 = No Setting
(default = 0)
0~96
0 = No Setting
(default = 0)
0~64800 (seconds)
(default = 4 seconds)
Automatic Call Distribution (ACD)
Level
1 2 3