NEC Univerge SV8100 Features And Specifications Manual page 93

UNIVERGE SV8100
Conversation Recording is programmed system-wide – it is not ACD feature-specific.
Refer to the UNIVERGE SV8100 ACD Manual for additional information.
Up to 16 channels (speech paths) are available when using the DSP with VRS installed on
the CD-CP00-AU for messages.
When the PGD(2)-U( ) ADP is providing the 1st Delay Announcements, it continues to play
until the call is answered, abandoned, or the time in 41-10-04 expires and starts to play the
2nd Delay Announcement. The 2nd Delay Announcement continues to play until the call is
answered, abandoned, or the time in 41-10-05 expires and drops the call. This message
does not start from the beginning because it is on a constant loop.
The Dial Out of Queue feature is not supported during VM8000 InMail Delay
Announcements.
Wireless DECT (SIP) is not supported with ACD.
When all VM8000 InMail talk paths (ports) are simultaneously being accessed by VM8000
InMail Mailbox subscribers or Voice Mail Delay Announcements, or combination of the two,
the next incoming call to the VM8000 InMail will Ring No Answer until an available talk path
becomes idle (First Come – First Served).
When Voice Mail Delay Announcements are being played, VM8000 InMail talk paths (ports)
are used.
VM8000 InMail cannot be used for ACD Night Announcement.
Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type.
The ACI port used for the ACD Delay Announcements is programmed like Music on Hold
(MOH) ACI ports. Refer to the MOH
MIS:
The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running the
ACD Server application is not connected.
If an ACD Queue call is transferred to another logged-in Agent, it shows that both agents
took a call but the queue only shows it as one total call.
The programming of the Agents and Queues in the UNIVERGE SV8100 system are not
transferred to the PC running the ACD Server/MIS applications. The ACD Server/MIS
applications are programmed separately.
If the caller overflows out of the Queue to a Speed Dial Bin, Ring Group, or Voice Mail it
reports as an abandoned call.
If the caller overflows out of the Queue to a Speed Dial Bin, Ring Group, or Voice Mail it
reports as an overflow call.
A supervisor assigned to not receive calls or take calls after the overflow time is reached will
show as idle in MIS when they are logged in and idle even when calls are queued up and not
reaching the overflow time.
SV8100 Features and Specifications Manual
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