NEC Univerge SV8100 Features And Specifications Manual page 99

UNIVERGE SV8100
Program
Program Name
Number
41-07-01 ACD Weekly Schedule Setup
41-08-01 ACD Overflow Options – Overflow
Operation Mode
SV8100 Features and Specifications Manual
Description/Comments
Assign the four Work Schedules
(1~4) to days of the week.
The assignments made in this
program apply to both the ACD
Agent Work Schedules (Program 41-
05) and the Trunk Work Schedules
(Program 41-06).
Assign the overflow mode (0~9),
destination and announcement
message types. Delay
Announcement functions are not
available for ACD pilot number calls.
Each ACD Group can have unique
overflow options.
Assigned Data
Day No./Time Pattern:
1 = Sunday/ 0~4
(0 = No ACD)
(default = 0)
2 = Monday/ 0~4
(0 = No ACD)
(default = 0)
3 = Tuesday/ 0~4
(0 = No ACD)
(default = 0)
4 = Wednesday/ 0~4
(0 = No ACD)
(default = 0)
5 = Thursday/ 0~4
(0 = No ACD)
(default = 0)
6 = Friday/ 0~4
(0 = No ACD)
(default = 0)
7 = Saturday/ 0~4
(0 = No ACD)
(default = 0)
0 = No overflow (None)
1 = Overflow with No
Announcement
2 = No Overflow with
First Announcement
Only
3 = No Overflow with
First & Second
Announcements
4 = Overflow with First
Announcement Only
5 = Overflow with First
and Second
Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second Announcement
Only
9 = Overflow with
Second Announcement
Only
(default = 0)
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