NEC Univerge SV8100 Features And Specifications Manual page 368

Issue 1.0
DND:
This feature can be enabled by using a (60) key programmed in Program 15-07 or by using service
codes assigned in Program 11-11-30 (set) and Program 11-11-31 (cancel). When this feature is
activated any DID pointed directly to the Pilot gets a busy tone and the call does not route.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user removes
their extension from the group. Once logged out, Department Calling bypasses their extension. When
they log back in, Department Calling routes to their extension normally. All users can dial a code to log in
or log out of their Department Calling Group. A multiline terminal can optionally have a function key
programmed to login/logout.
Enhanced Hunting
Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which
calls to a Department Group pilot number will cycle through the members of the group. The hunting
choices are:
Busy
A call to the pilot number hunts past only a busy group member to the first available extension.
Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up. If the Department Group has
Priority Routing enabled, and the highest priority member is busy, the call does not hunt to the next
available extension.
Busy or Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up.
If all members of the Department Group are busy, an incoming or transferred call to the group pilot
number queues for an available member. Each group has a queue that can hold any number of waiting
calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a transferred
call in queue is an outside call, and the system has DSP daughter board installed with the VRS, the
queued caller hears, "Please hold on. All lines are busy. Your call will be answered when a line becomes
free."
The VRS also can transfer calls to Department Groups. Refer to
2-1281 for information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
Busy on a call
In Do Not Disturb
Call Forwarded
Logged Out
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UNIVERGE SV8100
Voice Response System (VRS) on page
Department Calling