NEC Univerge SV8100 Features And Specifications Manual page 106

Issue 1.0
Program
Program Name
Number
41-20-01 ACD Queue Display Settings –
Number of Calls in Queue
41-20-02 ACD Queue Display Settings –
Queue Status Display Time
41-20-03 ACD Queue Display Settings –
Queue Status Display Interval
41-20-04 ACD Queue Display Settings –
ACD Call Waiting Alarm
41-20-05 ACD Queue Display Settings –
ACD Call Waiting Alarm Hold
Time
47-03-02 SV8100 InMail Group Mailbox
Options – Mailbox Number
47-03-03 SV8100 InMail Group Mailbox
Options – Mailbox Type
2 - 82
Description/Comments
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should not
be used if 41-15 is set.
This option assigns the number of
calls that can accumulate in the ACD
queue before the Queue Status
Display (and optional queue alarm)
occurs.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should not
be used if 41-15 is set.
This option assigns how long the
Queue Status display remains on the
telephone display.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should not
be used if 41-15 is set.
This option assigns the interval that
refreshes the Queue Status Alarm
time in queue display and causes the
optional queue alarm to occur on
telephones active on a call, logged
out, or in wrap-up.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should not
be used if 41-15 is set.
This option Enables or Disables the
queue alarm.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should not
be used if 41-15 is set.
This option assigns how long the
Call Waiting Alarm should sound.
The Group Mailbox Number is the
same as the Department Group
master (pilot) number. Use this
option to select the Department
Group master (pilot) number
associated with the Group Mailbox
you are programming.
Use this option to set the Group
Mailbox type.
UNIVERGE SV8100
Assigned Data
0=No Display, 1~200
(default = 0)
0~64800 (seconds)
(default = 5 seconds)
0~64800 (seconds)
(default = 60 seconds)
0 = Disable (Off)
1 = Enable (On)
(default = 0)
0~64800 (seconds)
(default = 0 seconds)
Digits (eight maximum,
using 0~9).
No Setting (entered by
pressing Hold)
(default not assigned)
0 = None
1 = Subscriber
2 = Call Routing
(default = 1)
Automatic Call Distribution (ACD)
Level
1 2 3