NEC Univerge SV8100 Features And Specifications Manual page 105

UNIVERGE SV8100
Program
Program Name
Number
41-18-06 ACD Agent Identity Code Setup –
ACD Group Number in Mode 4
41-18-07 ACD Agent Identity Code Setup –
ACD Group Number in Mode 5
41-18-08 ACD Agent Identity Code Setup –
ACD Group Number in Mode 6
41-18-09 ACD Agent Identity Code Setup –
ACD Group Number in Mode 7
41-18-10 ACD Agent Identity Code Setup –
ACD Group Number in Mode 8
41-19-01 ACD Voice Mail Delay
Announcement – Delay Message
Start Timer
41-19-02 ACD Voice Mail Delay
Announcement – Mailbox Number
for 1st Announcement Message
41-19-03 ACD Voice Mail Delay
Announcement – 1st Delay
Message Sending Count
41-19-04 ACD Voice Mail Delay
Announcement – Mailbox Number
for 2nd Announcement Message
41-19-05 ACD Voice Mail Delay
Announcement – 2nd Delay
Message Sending Count
41-19-06 ACD Voice Mail Delay
Announcement – Wait Tone Type
at Message Interval
41-19-07 ACD Voice Mail Delay
Announcement – ACD Forced
Disconnect Time after 2nd
Announcement
41-19-08 ACD Voice Mail Delay
Announcement – Delay Message
Interval Time
SV8100 Features and Specifications Manual
Description/Comments
For each AIC table, define the ACD
group AIC Agents are in during
mode 4.
For each AIC table, define the ACD
group AIC Agents are in during
mode 5.
For each AIC table, define the ACD
group AIC Agents are in during
mode 6.
For each AIC table, define the ACD
group AIC Agents are in during
mode 7.
For each AIC table, define the ACD
group AIC Agents are in during
mode 8.
This option assigns how long the
system waits before playing the
Delay Message.
This option assigns the Voice Mail
ACD Announcement Mailbox as the
message source for the 1st
Announcement Message.
This option assigns the 1st Delay
Message Sending Count. This entry
must be set to 1 or higher for the
message to play.
This option assigns the Voice Mail
ACD Announcement Mailboxes as
the message source for the 2nd
Announcement Message.
This option assigns the 2nd Delay
Message Sending Count. This entry
must be set to 1 or higher for the
message to play.
This option assigns what the caller
hears between the messages.
This option assigns how long the
system waits after the end of the
ACD Delay Message before
disconnecting.
This option sets the timer for the
interval between the Delay
Messages.
Assigned Data
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1 ~ 255
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1 ~ 255
(default = 0)
0 = Ring Back Tone
1 = Music On Hold Tone
2 = Background Music
Source
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
0 ~ 64800 (seconds)
(default = 20 seconds)
Issue 1.0
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