NEC Univerge SV8100 Features And Specifications Manual page 103

UNIVERGE SV8100
Program
Program Name
Number
41-14-08 ACD Options Setup – ACD Off
Duty Mode
41-14-09 ACD Options Setup – Automatic
Wrap Up End Time
41-14-10 ACD Options Setup – ACD No
Answer Skip Time
41-14-12 ACD Options Setup – Start
Headset Ear Piece Ringing (for
SLT)
41-14-13-1 ACD Options Setup – ACD Queue
1-Digit Assignment
41-14-13-2 ACD Options Setup – Destination
Number Type
41-14-13-3 ACD Options Setup – Destination
Number
41-14-14 ACD Options Setup – DTMF
Detection Assignment during
Delay Announcement
SV8100 Features and Specifications Manual
Description/Comments
This option Enables (1) or Disables
(2) the agent's ability to receive
internal calls in ACD Off Duty Mode.
This option sets the number of
seconds for the Automatic Wrap Up
End Time.
This option sets how long a call to
the ACD Group rings an idle
extension before routing to the next
agent.
This option sets the ringing start time
for the headset ear piece on a single
line telephone.
Set various options for ACD Groups.
When an option is set for an ACD
Group, the setting is in force (if
applicable) for all agents in the
group.
For each ACD Queue (1~64) assign
the One-Digit number (0~9, ,
be used for the One-Digit Dial Out
Option.
Set various options for ACD Groups.
When an option is set for an ACD
Group, the setting is in force (if
applicable) for all agents in the
group.
For each ACD Queue (1~64), assign
the Destination Number Type.
Set various options for ACD Groups.
When an option is set for an ACD
Group, the setting is in force (if
applicable) for all agents in the
group.
For each ACD Queue (1~64), assign
the destination number for the
assigned Destination Type.
Set various options for ACD Groups.
When an option is set for an ACD
Group, the setting is in force (if
applicable) for all agents in the
group.
For each ACD Queue (1~64), assign
if the One-Digit Dial Out option can
(1 = Yes) or cannot (0 = No) be
pressed during the Delay
Announcements.
Assigned Data
0 = Cannot receive
internal call
1 = Can receive internal
call
(default = 0)
0~64800 (seconds)
(default = 0 seconds)
0~64800 (seconds)
(default = 10 seconds)
0~64800 (seconds)
(default = 0 seconds)
1st Data:
Up to one digit
(0, 1~9, #, )
2nd Data:
(default = Blank)
#
) to
2nd Data:
0 = None
1 = Extension or Voice
Mail
2 = Incoming Ring Group
3 = Speed Dial Bin
4 = ACD Group
(default = 0)
3rd Data:
Up to eight digits
(0, 1~9, #, )
(default = Blank)
0 = Does not detect
during message
1 = Detect during
message
(default = 1)
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