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C-9
General Description
This feature enables an Attendant to handle a series of exchange network calls in the order of their arrival,
thereby eliminating unnecessary delays.
Operating Procedure
Press ATTENDANT CONSOLE [A-3] "ANS" key to receive calls in order of queue.
Service Conditions
1.
Incoming calls arriving at the ATTENDANT CONSOLE [A-3] will light the CALL WAITING LAMP
[C-13].
2.
When an incoming call lights an INCOMING CALL IDENTIFICATION [I-2] (LDN, ATND,
RECALL, WATS, FX, CCSA, etc.) lamp, the Attendant may answer it out of the queuing
sequence by pressing the indicated key.
3.
Automatic Call Distribution is not used in multi-console operation. All incoming call indications
appear at each ATTENDANT CONSOLE [A-3], so that the call can be answered by any console.
See MULTIPLE CONSOLE OPERATION
4.
If an incoming call has been answered simultaneously by more than one Attendant, only the
Attendant that operated the "ANS" key first will be connected to the call. The other Attendant's
"ANS" key is non-effective when pressed.
Interactions
1.
ASYD - System Data 1, Index 64, Bits 1 & 2. Display of Call Waiting Indication; 00 - PA lamp is
on. 10-Always.
2.
ASYD - System Data 2, Index 8 & 9. What kinds of calls are counted as Calls Waiting?
3.
ASYD - System Data 2, Index 14, Bits 0 - 3. When CALL WAITING value exceeds a threshold
value, the Call Waiting lamp will flash.
4.
ASYD - System Data 2, Index 14, Bit 4. Will CALL WAITING - INDICATION flash for all calls? 0/
1: All calls/Pegged calls.
5.
NIGHT CONNECTION FIXED/FLEXIBLE [N-1, 2], TRUNK ANSWER ANY STATION [T-8]: If the
system is changed from day to night mode, calls waiting in the queue will be removed from the
queue and disconnected.
6.
Incoming call indications are common to all the Attendant Consoles.
7.
If the NIGHT CONNECTION-FIXED [N-1] station is a pilot number in a STATION HUNTING-
TERMINAL [S-9] hunt group, incoming calls will hunt to an idle station in the group. If all stations
in the group are busy, the call queues on the pilot number of the hunt group. When any station
becomes idle, the call is removed from queue and completed.
8.
If the system is changed from night to day mode, incoming calls will be routed to the Attendant
Console. A call physically ringing at the night station is not rerouted and is handled by the NIGHT
CONNECTION-FIXED [N-1] station.
9.
If a power failure occurs, only the calls in queue that have POWER FAILURE TRANSFER [P-3]
feature associated with their trunk will be connected to power failure stations.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Call Queueing
Call Queueing
[M-4]
and INCOMING CALL IDENTIFICATION [I-2].
C-9
Page 123
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