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C-29
C-29
General Description
This feature enables the Attendant(s) or station users to "Park" calls against their own extension numbers.
Calls can easily be retrieved from any station within the system.
Operating Procedure
To park a call from the ATTENDANT CONSOLE [A-3]:
1.
The Attendant presses the "CALL PARK" key; the CALL PARK number (individual Attendant
number) is automatically selected and displayed at the ATTENDANT CONSOLE [A-3].
2.
The Attendant receives Service Set Tone.
3.
The Attendant presses either the "RELEASE" or "CNCL" key.
To retrieve a parked call from any station within the system:
1.
Dial the CALL PARK remote retrieval code and the individual Attendant number that has parked
a call; the parked call is reconnected.
Note:
An Attendant cannot retrieve a parked call.
To park a call from a station:
1.
Momentarily press the switchhook; receive Special Dial Tone.
2.
Dial the CALL PARK access code; receive Service Set Tone.
3.
Replace the handset.
To retrieve a parked call from the originating station:
1.
Dial the CALL PARK local retrieval code; the parked call is reconnected.
To retrieve a parked call from a different station:
1.
Dial the CALL PARK remote retrieval code and the number of the station that parked the call;
the parked call is reconnected.
Service Conditions
1.
Calls parked by a station are automatically parked on that station's extension number. The My-
line number is used for a D
2.
CALL PARK may be activated only during calls involving two parties.
3.
The system provides one Attendant CALL PARK number for each Attendant. The individual
Attendant number is the CALL PARK number. See INDIVIDUAL ATTENDANT ACCESS [I-6].
4.
A station or Attendant can only park one call at a time. If a station or Attendant attempts to park
a second call, Reorder Tone will be heard.
5.
This feature may be assigned to stations via CLASS OF SERVICE - INDIVIDUAL [C-15]
programming in System Data.
6.
There is a dedicated key on the ATTENDANT CONSOLE [A-3] for parking calls. This key is
located between the "HLD" and "Busy Verification (BV)" keys. An Attendant cannot use a CALL
PARK access code.
7.
A station user can park a call only by dialing a CALL PARK access code.
8.
Stations can originate and receive calls while having a call parked.
Page 160
Call Park
Call Park
term
.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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