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C-17
General Description
This feature permits a station user to hold any incoming or outgoing public network or TIE Line call, or any
intra-office call, while originating a call to another station within the system.
Operating Procedure
Holding the original call and placing the second call:
1.
Press the switchhook; receive Special Dial Tone.
2.
The original call is held.
3.
Dial the second station number; receive Ringback Tone.
4.
The second station answers; the CONSULTATION HOLD state has been entered.
To return to the original call:
1.
In any of the following cases, the calling station can return to the original call by pressing the
switchhook:
a.) The second station called for CONSULTATION HOLD is busy.
b.) The calling station cannot gain access to second station because of restriction or any
other reason.
c.) The second station does not answer.
2.
If the second station hangs up, the calling station will automatically be returned to the original
call.
If the originating station flashes the switchhook, a THREE-WAY CALL [T-2] will be initiated.
Service Conditions
1.
When TRUNK-TO-TRUNK CONNECTION [T-10] is provided with the system, an outgoing public
network or TIE Line call can be made by the station user.
2.
For outgoing calls, this feature may be activated only after 18 seconds have elapsed since the
last digit dialed.
3.
CALL PICKUP - GROUP [C-7] is available on CONSULTATION HOLD.
Interactions
1.
This feature is denied whenever the destination telephone set is engaged in any state other than
a simple 2-party connection.
2.
CONSULTATION HOLD-ALL CALLS must always be made available when service features
require switchhook flashing.
3.
Indexes 156 and 157 also are used for SMDR, establishing an arbitrary connection timing.
4.
If a party is involved in a CONSULTATION HOLD-ALL CALLS state or in an established THREE-
WAY CALLING [T-2] connection, attempts to override the connection are denied. These features
are:
EXECUTIVE RIGHT-OF-WAY
CALL WAITING - TERMINATE
BUSY VERIFICATION
ATTENDANT CAMP-ON WITH TONE INDICATION[A-1]
ATTENDANT OVERRIDE
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Consultation Hold - All Calls
Consultation Hold - All Calls
[E-1]
[C-12]
[B-3]
[A-7]
C-17
Page 139
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