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M-7
General Description
This feature allows a party to hear music while in the CALL HOLD [C-6], CALL TRANSFER [C-10, 11], or
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] conditions.
Operating Procedure
No manual operation is required for this software controlled feature.
Service Conditions
1.
The system is capable of supplying two switch-selectable music channels. Music is generated
by 3 synthesizers included in the package.
2.
If another music source (tuner, tape deck, etc.) is desired, it must be customer-provided.
3.
Only one music source can be provided per system.
4.
The held call condition can be the result of:
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]
CALL HOLD
CONSULTATION HOLD - ALL CALLS
SPLITTING
Attendant Hold
5.
Only one music source, either customer-provided or internal, can be provided per system
(system option).
6.
ATTENDANT CONSOLE [A-3]: Attendant operations resulting in music to be provided to the
calling party include the following:
a.) The calling party or the remaining party (not talking with the Attendant) receives music, if
the Attendant splits a call prior to completion or after answering an Attendant recall.
b.) When incoming calls to the Attendant are answered and the Attendant presses the
"HLD" key, the held party receives music.
c.) When the Attendant camps on a call to a busy station, the calling party is connected to
music until the called party answers or the Attendant reenters the switched loop.
7.
When a station user in a two-party talking connection switchhook flashes, the second party is
placed on hold and is connected to music.
Interactions
1.
Two types on MUSIC-ON-HOLD (MOH) exist; internal source MOH and external source MOH.
2.
The input to the system is an 8-ohm output from the external music source. An 8-ohm music
source is a typical input to an 8-ohm speaker.
3.
An external MOH source is connected to the EMA circuit card with "16 PH EXALM CA" cable.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Music On Hold
Music On Hold
[C-10]
[C-17]
[S-4]
M-7
Page 313
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