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O-2
O-2
General Description
This feature allows a station user to dial a specified access code and enter a first-in, first-out queue, when
encountering a trunk busy signal. As soon as an OUTGOING TRUNK becomes available, stations in the
queue will be called back on a first-come, first-served basis.
Operating Procedure
When LEAST COST ROUTING - 3/6-DIGIT [L-5] is not provided:
1.
Dial the trunk access code and receive Busy Tone.
2.
Press the switchhook and receive Special Dial Tone.
3.
Dial the OUTGOING TRUNK QUEUING (OGQ) access code and receive Service Set Tone.
4.
Replace the handset.
When LEAST COST ROUTING - 3/6-DIGIT [L-5] is provided:
1.
Dial the trunk access code and receive PBX Dial Tone.
2.
Dial the desired number and receive Busy Tone.
3.
Press the switchhook and receive Special Dial Tone.
4.
Dial the OGQ access code and receive Service Set Tone.
5.
Replace the handset.
Service Conditions
1.
After an OUTGOING TRUNK becomes available, the user's station will ring for 30 seconds. If
not answered within that time, the station will automatically be dropped from the queue.
2.
When this feature is used in conjunction with SPEED CALLING - SYSTEM [S-3], or LEAST
COST ROUTING [L-5], where a sender is involved, the sender will automatically dial out the
called subscriber number when the handset is lifted.
3.
If the user wishes to remove himself from the queue prior to being rung, the specified
cancellation code must be dialed.
4.
Individual stations may only initiate one outgoing trunk queue at a time. Subsequent attempts
will result in a Reorder Tone.
5.
Stations may be restricted from using this feature in CLASS OF SERVICE - INDIVIDUAL [C-15].
6.
This feature is not available for an ATTENDANT CONSOLE [A-3].
7.
The maximum number of simultaneous OGQs per Module Group is 32. The queue slots are used
commonly by OFF-HOOK QUEUING [O-7], INTER-OFFICE OFF-HOOK QUEUING [I-11], and
OGQ [O-2, 2D, 16].
8.
CALL PICKUP - GROUP [C-7] cannot be used to answer a call directed to another station using
the OGQ feature.
9.
OGQ is common to all Central Office-type trunk groups (COT, TIE, FX, WATS, etc.) in the
system.
10. OGQ call back will return to the originating station, not the CALL FORWARDING [C-2, 3, 5]
terminating station.
11. OGQ is denied to a station line when the CALL BACK [C-1] or CALL HOLD [C-6] feature is
already activated.
12. The Attendant cannot CAMP-ON [A-1] a call to a station that has activated OGQ.
Page 384
Outgoing Trunk Queuing
Outgoing Trunk Queuing
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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