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Service Conditions (cont'd)
14. CALL WAITING [C-12, 31]: If an Attendant attempts to busy-verify a station line that already
has a waiting call, BUSY VERIFICATION will be denied. Also, if the Attendant attempts to busy-
verify a station line that is waiting for another line, the BUSY VERIFICATION attempt will be
temporarily denied, because such waiting calls always involve either a connection to the
Attendant position or the calling party is listening to the Ringback Tone.
15. UNIFORM CALL DISTRIBUTION (UCD) [U-1]: The Attendant can busy-verify a station line that
is part of a UCD group. That is, the BUSY VERIFICATION call will not hunt. If BUSY
VERIFICATION is attempted on the group number, UCD hunting will take precedence over
BUSY VERIFICATION.
16. It is determined in system data to allow monitoring of the busy connection before establishing a
three-way call.
17. The Attendant cannot monitor the call when activating the INDIVIDUAL TRUNK ACCESS [I-4].
18. When the Attendant presses the TALK key and enters a three-party call, the Attendant cannot
return to the monitor mode.
19. While monitoring, only the operations via the TALK key or CNCL key are valid.
20. If one of the originally connected parties disconnects while the Attendant is monitoring the call,
the Reorder Tone is sent to the Attendant and the other party. The third party will remain on hold.
21. While being monitored, the switch hook flashed by the originally connected party is invalid.
22. The billing during the monitor mode is continued from the status before monitoring.
Interactions
1.
This feature is allowed whenever the destination telephone set is engaged in any state other
than:
a.) a three-way connection,
b.) a PRIVACY [P-14D, 15D] feature is activated,
c.) connected to a route programmed to have Line/Trunk, Privacy, CDN 44:PRV,
d.) listening to a tone (Dial Tone, Reorder Tone, Service Set Tone, Busy Tone, Ringback
Tone.)
2.
With the ATTENDANT OVERRIDE [A-7] feature, the following trunk types may be verified busy
or idle status:
a.) one-way incoming trunks,
b.) one-way outgoing trunks,
c.) bothway trunk.
3.
Trunks in a station-trunk connection, TRUNK-TO-TRUNK CONNECTION [T-10], and
ATTENDANT CONTROLLED CONFERENCE [A-2] can be verified when busy.
4.
ATTENDANT LOCKOUT [A-5]: The Attendant is prevented from verifying a busy station line
which is connected to a loop held at the Attendant Console. Since the LOCKOUT feature applies
only to calls held on an Attendant Console loop, BUSY VERIFICATION of those station lines will
be denied and the Attendant will hear the Reorder Tone.
5.
CALL FORWARDING - ALL CALLS [C-5], BUSY [C-2]: If an Attendant attempts to busy-verify a
(busy or idle) station line that has the CALL FORWARDING (ALL CALLS [C-5], BUSY [C-2])
feature activated to another station line, the call will be forwarded to the other line, and BUSY
VERIFICATION will proceed as if the Attendant had attempted to busy-verify the other line. If an
Attendant attempts to busy-verify a (busy or idle) station line that has the CALL FORWARDING
(ALL CALLS [C-5], BUSY [C-2]) feature activated to the Attendant, BUSY VERIFICATION will
not be denied.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Busy Verification
B-3
Page 63
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