Attendant Overflow - NEC NEAX 2400 ICS Features Manual

A-105
General Description
This feature allows incoming trunk calls directed to the ATTENDANT CONSOLE [A-3] to overflow to a
predetermined station. The trunk call will ring the Attendant for a pre-programmed time period before
overflowing to the destination station.
Operating Procedure
To operate:
1. An incoming trunk call arrives at the ATTENDANT CONSOLE [A-3].
2. The Attendant is busy or on another call for longer than the assigned timer (i.e., the incoming
caller has waited for 30 seconds or longer).
3. The incoming call is directed to the destination overflow station.
Service Conditions
1. This feature is provided for all incoming ringdown trunk and Direct Inward Dialing [D-8] (DID)
Listed Directory Number [L-24] (LDN) trunk calls directed to the ATTENDANT CONSOLE [A-3].
2. This feature is available only while the system is in Day mode (not available for Night mode).
3. For DIRECT-IN TERMINATION [D-7] (DIT) calls, this feature is available when the receiving
station has set CALL FORWARDING-ALL CALLS/BUSY LINE [C-5, 2] to the Attendant.
4. For DID call termination, this feature is available for LDN, intercept, and forwarded calls to the
Attendant, using CALL FORWARDING-ALL CALLS/BUSY LINE/DON'T ANSWER [C-5, 2, 3].
5. This feature is available for DID calls routed to the Attendant via CCIS.
6. This feature is not available for calls to be transferred outside using the following features:
CALL FORWARDING-ALL CALLS-OUTSIDE
CALL FORWARDING-BUSY LINE-OUTSIDE
CALL FORWARDING-DON'T ANSWER-OUTSIDE [C-74]
LDN NIGHT CONNECTION
NIGHT CONNECTION-OUTSIDE
7. This feature is also not available for INDIVIDUAL ATTENDANT ACCESS [I-6], which allows a
call to be directed to a particular Attendant Console.
8. This feature is not available concurrently with ATTENDANT NIGHT TRANSFER [A-19].
9. The overflow period, after which the call is transferred, is set in System Data.
10. When the designated station used for ATTENDANT OVERFLOW has set CALL FORWARDING-
DON'T ANSWER [C-3] to the Attendant or an outside number, the incoming caller will be
directed to TRUNK ANSWER ANY STATION [T-8] (TAS) after the timer expires. If the incoming
trunk is restricted from connecting to the TAS circuit, the caller will continue to ring at the
designated station.
Interactions
1. All routes and trunk numbers must be assigned for ringdown trunks that are to be terminated to
the Attendant Console and that require overflow.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4

Attendant Overflow

Attendant Overflow
[C-28]
[C-60]
[L-28]
[N-17]
A-105
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