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A-6
General Description
This feature allows an ATTENDANT CONSOLE loop to become available for a second call as soon as
the Attendant has directed the first call to a station; even if that station does not answer.
Operating Procedure
To operate:
1.
ATTENDANT CONSOLE indicates an incoming call.
2.
Press the "ANS" or INCOMING CALL INDICATION [I-2] key.
3.
Dial the desired station number; receive Ringback Tone.
4.
Before the station answers, press the "RLS" key.
5.
The Loop is now available for another call.
Service Conditions
1.
Unanswered calls will be routed to the Attendant within the predetermined time via AUTOMATIC
RECALL [A-8]. See VARIABLE TIMING PARAMETERS [V-1].
2.
If all Attendant Loop circuits are busy when AUTOMATIC RECALL [A-8] is activated, the system
will automatically scan for an idle Loop every 8 seconds.
3.
A maximum of six calls (one per Loop) may be released simultaneously from any single
ATTENDANT CONSOLE.
4.
This feature provides the Attendant with the equivalent of 12 switching loops.
5.
In a MULTIPLE CONSOLE OPERATION [M-4], the Attendant who initiated the Loop Release
will be recalled.
6.
ATTENDANT LOOP RELEASE is only applicable to incoming trunk calls extended to an
unanswered station or busy station (Camped-On).
7.
Calls that are held by the Attendant, using the HLD key, cannot be released from the
ATTENDANT CONSOLE [A-3]. These calls remain on the switched loop until they are either
extended by the Attendant or abandoned by the calling party.
8.
After the ATTENDANT LOOP RELEASE is activated, the Attendant cannot interact with the call
until altered by the AUTOMATIC RECALL [A-8] feature.
9.
ATTENDANT CAMP-ON: This feature, when active, permits the Attendant to CAMP-ON [A-1] to
a busy called station. Upon ATTENDANT CAMP-ON WITH TONE INDICATION [A-1], the
Attendant may release the call from the ATTENDANT CONSOLE [A-3].
Interactions
Note:
The Attendant Console must be provided first.
1.
ATTENDANT LOOP RELEASE and CALL FORWARDING - DON'T ANSWER [C-3] on calls
extended to a station via the Attendant Console (System Data 2, Index 6, Bit 7) are mutually
exclusive.
2.
ATTENDANT LOOP RELEASE is only applicable to incoming station or trunk calls extended to
an unanswered station or busy station. See ATTENDANT CAMP-ON WITH TONE INDICATION
[A-1].
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Attendant Loop Release
Attendant Loop Release
A-6
Page 11
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