Emergency Call - NEC NEAX 2400 ICS Features Manual

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General Description
This feature allows a station user to make an EMERGENCY CALL by dialing a special station number
(emergency telephone number). Even if the calling station goes on-hook, the calling station is recalled
and the speech path is maintained until the emergency telephone goes on-hook. When a station dials the
emergency station number, a system message is printed out to report the EMERGENCY CALL.
Operating Procedure
The operation of EMERGENCY CALL is the same as STATION-TO-STATION CALL [S-11].
Service Conditions
1. This service feature is available when an emergency station number is dialed via STATION-TO-
STATION CALLING [S-11].
2. This service feature is also available when an emergency call is made via CALL FORWARDING
- ALL CALLS [C-5] or CALL FORWARDING - BUSY LINE [C-2].
3. Switchhook flash services, such as CONSULTATION HOLD - ALL CALLS [C-17], may be
restricted.
4. Only the emergency telephone is allowed to disconnect from an emergency call. Upon
disconnection, the calling station will hear Reorder Tone.
5. This service feature is not available between emergency stations. When either of the emergency
stations goes on-hook, the other emergency station receives Reorder Tone, and CALL BACK
[C-1] is not performed.
6. When a station makes an EMERGENCY CALL by any method, other than STATION-TO-
STATION CALLING
ASSISTANCE [S-12], OFF-HOOK ALARM [O-6], etc.), there is no system message printout, but
CALL BACK [C-1] to the calling station is performed.
term
7. When a D
8. An emergency telephone can assign CALL FORWARDING - BUSY LINE [C-2] or CALL
FORWARDING - ALL CALLS [C-5], but when transfer is made to other than an emergency
station, this service feature is not available.
9. An emergency station can assign CALL FORWARDING - DON'T ANSWER [C-3]. In this case,
when a call terminates to the emergency station, a system message printout is performed. When
a call is transferred by CALL FORWARDING - DON'T ANSWER [C-3], the situation regarding
when the station goes on-hook is as follows:
a.) If neither the calling station nor the transfer destination station is an emergency station,
there is no CALL BACK [C-1].
b.) If either the calling station or the transfer destination is an emergency station, CALL
BACK [C-1] is operative. (No printout is performed).
c.) If both the calling and destination stations are emergency stations, there is no CALL
BACK [C-1]. (No printout is performed).
10. When the emergency station is busy, the caller receives Busy Tone, and this service feature is
not available.
11. The emergency station can be a member of a hunting group. If hunting results in transfer to a
station other than an emergency station, this service is not available.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4

Emergency Call

Emergency Call
[S-11] (e.g.,
is used for an EMERGENCY CALL, VOICE CALL [V-2] can be used.
STATION-TO-STATION CALLING - OPERATOR
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