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D-31
D-31
General Description
This feature provides recorded announcement service for an incoming call directed to a busy UNIFORM
CALL DISTRIBUTION (UCD) [U-1] group and placed in a waiting queue. The recorded announcement
occurs after a predetermined time in the queue.
Operating Procedure
No manual operation is required.
Service Conditions
1.
Up to eight announcement machines can be assigned per UCD [U-1] group.
2.
The DELAY ANNOUNCEMENT-UCD time consists of three time periods:
a.) before the announcement (idle time)
b.) the announcement
c.) after the announcement (idle time).
Each idle time period requires a duration of 6 seconds.
3.
After the announcement is played, MUSIC ON HOLD [M-7] is activated.
4.
Ringback Tone is sent to the queued UCD [U-1] call before the first DELAY ANNOUNCEMENT
begins.
5.
If programmed, the DELAY ANNOUNCEMENT can be repeated while the incoming call is
waiting in the queue. Between each announcement, MUSIC ON HOLD [M-7] will be heard.
6.
When a UCD [U-1] station becomes idle, the incoming call is connected immediately to the idle
station, even if the incoming call is connected to the DELAY ANNOUNCEMENT-UCD.
7.
If the incoming call comes from a ring down trunk, billing begins with the start of the Delayed
Announcement.
8.
If an incoming call encounters all stations busy in a UCD [U-1] group and overflows to another
UCD [U-1] group, and if all stations are busy in the OVERFLOW - UCD [O-13] group, the calling
party will be placed in the queue for the originally called UCD [U-1] group, and DELAY
ANNOUNCEMENT - UCD will be invoked, if programmed.
The figures below show Delayed Announcement Time Charts for a single programmed announcement,
and for a repeated programmed announcement.
Start of
Call put in
Queue
Message
Actual
Message
Ringback Tone
Idle Time (Record Music On Hold etc.)
Page 214
Delay Announcement - UCD
Delay Announcement - UCD
End of
Call Answered
Message
Positions
are available
Music
On
Hold
Ringback Tone
Time Chart for Single and Repeated Announcement
Call put in
Start of
Message
Queue
Actual
Message
Delay before replay of
Ringback Tone Idle Time
(Record Music On Hold etc.)
NEAX2400 ICS Business Features and Specifications
Positions are available
End of
Call Answered
Message
Music
Message
On
Replays
Hold
Announcement
Ringback Tone
NDA-24143, Issue 4
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