NEC Electra Elite 48/192 Features And Specifications Manual page 145

Issue 6
C - 26
The enhanced Caller ID is enabled by setting CID=0,0 on the
¥
Integration Options line of Easymade Switch Setup Screen, Page 1.
When Caller ID is already enabled on a system that is updated, the
CID=X,Y setting must be changed to CID=0,0. Only one CID setting
is allowed on this line.
The Return Call parameter must be entered on the Integration
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Options line of Easymade Switch Setup Screen, Page 1 to enable
this voice mail feature. Default is RCV=6,10 where 6 is the number
of rings voice mail tries when returning a call, and 10 is the number
of minutes a retuned call can last.
¥ A trunk access code must be entered on Easymade Switch Setup
Screen, Page 1, line 9 so the Return Call feature can access a trunk
to return the call. When this is not entered, the mailbox user is not
prompted to return the call even when Caller ID information is
available.
The Rings to answer field on Easymade Applications Screen, Page
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2, line 15 must be set to 2 or greater because Caller ID information is
provided from Telco between the first and second ring.
Restrictions:
¥ This feature is supported only on Electra Elite 48/192 systems using
System Software S5500 or higher. VMS revision Q008XX v 6.68 and
FMS revision Q058XX v 6.68 or higher are also required.
¥ When Centralized Voice Mail is used, the remote voice mail user
gets only Caller ID number when voice mail answers incoming CO
calls and performs an Await-Answer transfer to the remote user. A
Call that forwards to voice mail from the remote system does not
have Caller ID information.
¥ Live Record is not available when using Return Call.
A Telephone used as an ACD Plus agent or supervisor station
¥
should not have mailboxes that support Softkeys. Softkeys can be
disabled per mailbox in Access Codes Options on Easymade
Application Screen, Page 5 of 6. Place an
Play (Item N) to disable Softkeys for a particular station.
General:
A caller using a telephone without Softkeys, calling from outside the
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system, or from a remote system is prompted to hear Caller ID
information and return a call.
¥ Return Call is available for subscriber messages and public
messages.
Electra Elite
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in front of Hands Free
Caller ID Call Return