NEC Electra Elite 48/192 Features And Specifications Manual page 603

Issue 6
U - 4
Use Memory Block 1-8-25 (ACD/UCD Group Agent Assignment) to
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specify the Agent Station Number and the UCD Group Number
where each agent is assigned. Assignment maximums include 32
Agents or four UCD groups per system and 32 Agents per UCD
group.
Use Memory Block 1-8-40 (ACD Hunt Time) to specify the time
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(default: 10 sec.) before incoming UCD calls are forwarded to
another station.
Use Memory Block 1-12-00 (ACD/UCD Group Pilot Number
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Assignment) to specify the Pilot Number of a UCD group where
incoming calls are terminated.
Use Memory Block 1-12-01 (ACD/UCD Group Overflow Destination
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Assignment) to specify the station or the Station Hunt group where
each UCD group is routed when incoming calls overflow.
Use Memory Block 1-12-02 (ACD/UCD Overflow Time Selection) to
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specify the time (default: 1 minute) a waiting UCD call remains at a
UCD group before overflowing to a specified station or Station Hunt
group.
Use Memory Block 3-42 (DIT Assignment) to assign a Day Mode
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Direct trunk termination to a station independently.
Use Memory Block 3-43 (ANA Assignment) to assign a Night Mode
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Direct trunk termination to a station independently.
Use Memory Block 4-17 (Station to Class of Service Feature
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Assignment) to specify a Class to enable/disable features.
Use Memory Block 7-1 (Card Interface Slot Assignment) to specify
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the required MIFA-U10 ETU.
Use Memory Block 7-3-03 [MIF (UCD) Assignment] to enable the
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UCD feature on the MIFA-U10 ETU.
Restrictions:
UCD and ACD cannot be provided on the same system.
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A UCD Group Pilot Number cannot be assigned as an overflow
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destination.
All trunks used for UCD incoming calls must provide a receiving
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remote disconnect signal to tabulate abandoned calls.
General:
The Electra Elite 48/192 system must have an MIFA-U10 ETU
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installed to provide the UCD feature.
Electra Elite
Uniform Call Distribution (UCD)