Answer Hold - NEC Electra Elite 48/192 Features And Specifications Manual

Answer Hold

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
Features and Specifications Manual
Answer Hold allows a Multiline Terminal user to press the flashing Answer key
to answer an incoming ringing call. When the Multiline Terminal user is already
answering a call, the first call is automatically placed on Non-Exclusive Hold
when the second call is answered. Answer Hold is particularly useful at
Attendant Positions or other central answering positions. Using the Answer
key speeds call handling, and Answer Hold prevents accidental call dropping.
Terminal Type:
All Multiline Terminals
Required Components:
None
To answer calls on a different line key with a call in progress:
1. Receive CO/PBX incoming ring. The
O
2. Press , and answer the new call (
original call is put on Hold.
a. When the original call is on a Call Appearance Key, the call is
placed on Non-Exclusive Hold on the Call Appearance Key.
b. When the call is on a line key, the call is placed on
Non-Exclusive Hold on the line key.
3. Talk with the CO/PBX incoming caller.
4. When additional calls are received, press
call on Hold and connect to the next call. (Refer to a and b above.)
A-8
O
LED flashes.
O
LED goes off). The
O
to place the current
A - 23