NEC Electra Elite 48/192 Features And Specifications Manual page 81

Issue 6
GENERAL
DESCRIPTION
A - 60
AGENT AND SUPERVISOR FUNCTION
The following features are included:
Assistance
This feature allows an Agent to call a Supervisor in the ACD group for
assistance. Activation of this feature during an ACD call, automatically
places the active call on hold and places an assistance call to the
Supervisor. This feature uses a Feature Access or One-Touch key.
Break Mode
This feature allows the Agent to take a position out of the ACD mode
without logging off. Break Mode is used for breaks from work (e.g., lunch
or coffee breaks). This feature uses the DND key that is programmed on a
Feature Access or One-Touch key.
Logon/Logoff
This feature allows an Agent to logon/logoff the system. Operating
statistics are collected for the Agent until they logoff. This feature is
activated by the Logon/Logoff key that is programmed on a Feature
Access or One-Touch key on the Agent Position.
Non-ACD Call
This feature allows an Agent or Supervisor to receive a call directly from
dial trunks (e.g., Tie line, DID, or DIT) or a transferred call to the agent.
Transfer ACD calls from another Agent or ACD calls on hold by another
Agent are counted as non-ACD calls by MIS when they are picked up by
Agents in another group.
Answer/Release-Headset
This feature uses the Headset On/Off key that is assigned on a line key in
System Programming to allow an Agent using a headset to answer or
release an ACD call.
Volume Control-Headset
This feature allows an Agent to control the receiving level at a station,
independent of the level of the incoming calls.
Control of Night Mode
This feature can be activated and deactivated by the NT key that is
programmed on a Feature Access or One-Touch key on the Supervisor
terminal to allow the Supervisor to activate Night Mode.
Automatic CallDistribution (ACD)
Electra Elite