Call Appearance (Cap) Keys - NEC UNIVERGE SV9100 Features And Specifications

Call Appearance (CAP) Keys

Description
This feature automatically places an outside call on a Call Appearance key when the system is operated
as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same
key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls
are received and a limited number of CO line key appearances are available.
Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk call. For
example, the user can place the call on hold, transfer it to a co-worker or send it to a park orbit. An
incoming call is answered on the first available CAP key, beginning with the lowest numbered key. If
keys 1~3 are Call Appearance (CAP) Keys, for example, the first incoming call is answered on key 1. If
key 1 is busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is answered on
key 3. If all three keys are busy, additional incoming calls queue for the first available key.
Conditions
A trunk call that is originated or answered at a multiline terminal must appear on a line key.
The line key can be assigned as the Trunk Key, or as a Call Appearance Key. A CAP is
dynamic because it is used for any trunk call. An 8-button multiline terminal can have eight
CAP keys that allow the telephone to process all trunks, eight trunks at a time.
Multiline terminals can be assigned to the same CAP Key. Trunk calls that appear on the
same CAP Key at multiple stations have the same visual appearance of the call (Busy or
Hold).
Any held call left on a CAP key for more than the programmed time recalls to the multiline
terminal where the call was originally put on hold.
When a multiline terminal (other than the one that originally initiated or received a call) is
used to retrieve a held call, the SMDR records a transfer to the multiline terminal where the
call was retrieved.
Only outside lines use a CAP key.
A multiline terminal can have multiple CAP keys assigned to it.
Outside lines reside on the CAP key in the order of lowest to highest line key number on the
station. For instance, when line keys 1, 2 and 3 are CAP keys, the first call resides on line
key 1, the second call resides on line key 2 and third call resides on line key 3.
All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System
Programming.
A conference call involving two outside lines cannot reside on one Call Appearance key.
For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher
(Program 14-05-01). Trunk Group 0 means KF (Key Function) mode.
CAP Keys can be programmed from 0001~9999. 0000 assigns the next available CAP
Key.
Trunk Group (
cannot be programmed on a DSS Console as the system does not allow entry of the
additional data required.
If you have both trunk line keys and Call Appearance (CAP) Keys, the line key has priority. An
02), Virtual Extension (
*
03) and Call Appearance (CAP) Key (
*
127
08), codes
*