NEC UNIVERGE SV9100 Features And Specifications page 269

Related Features

Direct Inward Dialing (DID)

Music on Hold

Night Service

InMail

Voice Mail Integration (Analog)
Guide to Feature Programming
Program
Program Name/Description
Number
Service Code Setup (for Contact Centre) –
11-13-01
Contact Centre LogIn/Log Out (for KTS)
Assign for multiline terminals and single line
telephones.
Service Code Setup (for Contact Centre) –
11-13-02
Contact Centre Log Out (for SLT)
Assign for single line telephones.
Service Code Setup (for Contact Centre) –
11-13-03
Set Contact Centre Wrap-Up Time (for SLT)
Assign for single line telephones.
Service Code Setup (for Contact Centre) –
11-13-04
Cancel Contact Centre Wrap-Up Time (for
SLT)
Assign for single line telephones.
Service Code Setup (for Contact Centre) –
11-13-05
Set Contact Centre Off Duty (for SLT)
Assign for single line telephones.
Service Code Setup (for Contact Centre) –
11-13-06
Cancel Contact Centre Off Duty (for SLT)
Assign for single line telephones.
Service Code Setup (for Contact Centre) –
11-13-08
Agent ID Code Login
Assign to allow an AIC Agent to log into a
group.
Service Code Setup (for Contact Centre) –
11-13-09
Agent ID Code Logout
Assign to allow an AIC Agent to log out of a
group.
Service Code Setup (for Contact Centre) –
11-13-10
Contact Centre Agent Login by Supervisor
Assign to allow a Contact Centre Supervisor to
log into a group.
Service Code Setup (for Contact Centre) –
11-13-11
Contact Centre Agent Logout by Supervisor
Assign to allow a Contact Centre Supervisor to
log out of a group.
Input Data
MLT, SLT
Maximum of eight digits
*
#
0 ~ 9, ,
SLT
Maximum of eight digits
*
#
0 ~ 9, ,
SLT
Maximum of eight digits
*
#
0 ~ 9, ,
SLT
Maximum of eight digits
*
#
0 ~ 9, ,
SLT
Maximum of eight digits
*
#
0 ~ 9, ,
SLT
Maximum of eight digits
*
#
0 ~ 9, ,
MLT, SLT
Maximum of eight digits
*
#
0 ~ 9, ,
MLT, SLT
Maximum of eight digits
*
#
0 ~ 9, ,
MLT
Maximum of eight digits
*
#
0 ~ 9, ,
MLT
Maximum of eight digits
*
#
0 ~ 9, ,
269
Default
* 5
655
656
657
658
659
No Setting
No Setting
667
668