Queue Status Display; When Logged Into Group; When Logged Out Of Group - NEC UNIVERGE SV9100 Features And Specifications

Queue Status Display:

When Logged Into Group

1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key
(Code: 19).
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 The display indicates the number of calls in queue, the trunk name, and the time the call has been
waiting.
 When the Queue Status Display key is pressed, the queue status of the extension group is displayed.
When the extension is not in a group, the Queue Status of group 1 is displayed instead.
 When an agent logs in using an AIC code, the Queue Status of the default group defined in Program
41-18-02 is displayed.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the Groups.
3. Press the EXIT key to return the telephone to an idle state.

When Logged Out of Group

When agents are logged out and a call is placed in the queue, the telephone of the logged out agents
displays the Queue Status and they hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display Programmable Function key returns the telephone to idle until the
time in Program 41-20-03 expires again.
Rest Mode:
To Set The Manual Rest Mode:
Multiline Terminal
1. With the multiline terminal idle, press the Rest Mode key (Program 15-07-01 or SC 852:
 The Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key
flashes until the agent hangs up.
 This operation is not available for the System Supervisor.
Single Line Telephone
1. Lift the handset and dial 758.
 A fast busy is heard.
 To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash
again to return to the outside party. Rest Mode begins once the call is completed.
2. Hang up.
To Cancel The Manual Rest Mode:
Multiline Terminal
1. Press the Rest Mode key (Program 15-07-01 or SC 852:
 The Rest Mode key light goes off.
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