NEC UNIVERGE SV9100 Features And Specifications page 276

Program
Program Name/Description
Number
Night Announcement Setup – Night
41-12-02
Announcement ACI Port Number
Define the ACI port to be used for the Night
Announcement function.
Night Announcement Setup – Night
41-12-03
Announce Sending Time
Define the time the night Announcement plays.
Only used when Program 41-12-01 is set to 0
(ACI). Night announcement availability
depends on the setting in Program 41-03-02.
41-13-01 VRS Message Number for Night
Announcement – VRS Message Number
Define the VRS message number to be used as
the night announcement. This program is
activated when the night announcement source
is assigned as VRS in Program 41-12-01.
41-13-02 VRS Message Number for Night
Announcement – Tone Kind at Message
Interval
Define what is heard between the Night
Announcements.
Options Setup – Emergency Call Operation
41-14-01
Mode
Define if Emergency Calls ring the system
supervisory extension or not when the group
supervisory extension is busy. This option
allows the supervisor to press an Emergency
Key (programmed for this feature) once to
monitor the call or twice to barge in on the call.
The supervisor must be logged in for this
feature to work.
Options Setup – Automatic Wrap Up Mode
41-14-02
Define if agents manually enter wrap mode by
pressing a key, or are put automatically into
wrap mode at end of a call. This setting applies
to all agents in the selected group.
Options Setup – Priority for Overflow Calls
41-14-03
This option determines whether the group
should use its own priority assignment or if it
should follow the priority assigned in Program
41-03-03.
Options Setup – Automatic Answer at
41-14-04
Headset
Enable (1)/Disable (0) Automatic Answer for
agents using headsets.
Options Setup – Call Queuing after 2nd
41-14-06
Announcement
Determine whether the caller should hear the
2nd Delay Announcement and then be taken
out of queue (1), or be placed back into queue
(0).
Options Setup – Automatic Off Duty for SLT
41-14-07
Enable (1)/Disable (0 Automatic Off Duty (rest)
mode for agents with single line telephones.
Input Data
0 ~ 96
0 = No Setting
0 ~ 64800 seconds
0 ~ 100
0 = No Message
0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
0 = Call to system supervisory
extension when group
supervisory extension is busy.
1 = No calls to system
supervisory extension when
group supervisory extension is
busy.
0 = After wrap up mode key is
pressed (Manual)
1 = After call is finished
automatically (Auto)
0 = Own group priority
1 = Priority order by Program
41-03-03
0 = Off
1 = On
0 = Enable (Yes)
1 = Disable (No)
0 = No change to off duty mode
1 = Change to off duty mode
automatically (Skip)
276
Default
0
30
0
0
0
0
0
0
0
0