Using The Headset With Automatic Answer For Agents - NEC UNIVERGE SV9100 Features And Specifications

Program
Program Name/Description
Number
Caller ID Marking Setup – Agent Info for
41-24-02
Caller ID
Set whether the Agent ID or extension number
of the Agent is used to mark with the CID in the
buffer.
Caller ID Marking Setup – Caller ID Buffer
41-24-03
Clear Timer
Set time interval for clearing stored Caller ID
record in buffer.
Caller ID Marking Setup – Caller ID Buffer
41-24-04
Store Size
Set the Caller ID Buffer Size. When the
number of CID records is over the limit, CID
buffer threshold alarm (71) can be reported.
SV9100 InMail Group Mailbox Options –
47-03-02
Mailbox Number
The Group Mailbox Number is the same as the
Department Group master (pilot) number.
Select the Department Group master (pilot)
number associated with the Master Mailbox you
are programming.
SV9100 InMail Group Mailbox Options –
47-03-03
Mailbox Type
Set the Group Mailbox type.
SV9100 InMail Routing Mailbox Options –
47-07-02
Routing Mailbox Type
Set the Routing Mailbox type.
Announcement Mailbox Options – Hang Up
47-09-03
After
Use this option along with Next Call Routing
Mailbox and Repeat Count above to provide
additional routing options to Automated
Attendant callers.
For more detail on this interaction, refer to
Direct Announcement Mailbox Routing and
Routed Announcement Mailbox Routing in the
InMail System Guide.
Operation

Using the Headset with Automatic Answer for Agents:

1. With the multiline terminal in an idle state, press Feature.
2. Press the HEADSET key (Program 15-07-01 or SC 851: 05).
 The Headset key blinks when Automatic Headset is activated.
 To cancel Automatic Headset, repeat these steps.
Input Data
0 = Agent Extension Number
1 = Agent ID
1 ~ 168 hours
1000 ~ 10000
Maximum of eight digits, using
0 ~ 9).
No Setting (entered by pressing
Hold)
0 = None
1 = Subscriber
2 = Routing
0 = None
1 = Call Routing
2 = Announcement
3 = Directory
4 = Distribution
0 = None
1 = Goodbye
2 = Silent
281
Default
0
24
10000
No Setting
1
Mailboxes 01 ~
08 = 1 (Call
Routing)
Mailboxes 09 ~
32 = 2
(Announcement)
0