NEC UNIVERGE SV9100 Features And Specifications page 280

Program
Program Name/Description
Number
Queue Display Settings – Number of Calls in
41-20-01
Queue
Program 41-15 can also provide a queue alarm
to the agents. The options in Program 41-20
should not be used if 41-15 is set.
Assign the number of calls that can accumulate
in the queue before the Queue Status Display
(and optional queue alarm) occurs.
Queue Display Settings – Queue Status
41-20-02
Display Time
Program 41-15 can also provide a queue alarm
to the agents. The options in Program 41-20
should not be used if 41-15 is set.
Assign how long the Queue Status display
remains on the telephone display.
Queue Display Settings – Queue Status
41-20-03
Display Interval
Program 41-15 can also provide a queue alarm
to the agents. The options in Program 41-20
should not be used if 41-15 is set.
This option assigns the time that refreshes the
Queue Status Alarm time in queue display and
causes the optional queue alarm to occur on
telephones active on a call, logged out, or in
wrap-up.
Queue Display Settings – Call Waiting Alarm
41-20-04
Program 41-15 can also provide a queue alarm
to the agents. The options in Program 41-20
should not be used if 41-15 is set.
Enable/Disable the queue alarm.
Queue Display Settings – Call Waiting Alarm
41-20-05
Hold Time
Program 41-15 can also provide a queue alarm
to the agents. The options in Program 41-20
should not be used if 41-15 is set.
Assign the time the Call Waiting Alarm should
sound.
Login ID Setup – Login ID Code
41-21-01
Input the Login IDs that will be used.
Login ID Setup – Skill Table Number
41-21-02
Input the Skill Table number to be used for each
Login ID.
Skill Based Routing Setup – Skill Base
41-22-01
Routing
Turn On (1)/Off (0) the Skill Based Routing.
Skill Table Setup – Skill Level
41-23-01
Input the Skill Level for each Queue for each
Skill Table number.
Caller ID Marking Setup – Caller ID Marking
41-24-01
Setup
Enable/Disable the availability of setting that
the Agent can mark the originator caller ID,
system base.
Input Data
1 ~ 400
0 = No Display
0 ~ 64800 seconds
0 ~ 64800 seconds
0 = Disable (Off)
1 = Enable (On)
0 ~ 64800 seconds
Up to 20 digits
(followed by Program 41-01-02)
0, 1 ~ 960
0 = Off
1 = On
1 ~ 7
0 = Disable (Off)
1 = Enable (On)
280
Default
0
5 seconds
60 seconds
0
0
No Setting
0
0
1
0