Call Monitoring With Coaching Ability - NEC UNIVERGE SV9100 Features And Specifications

Call Monitoring
Description
Call Monitoring allows selected multiline terminal users to monitor another user's conversation without
participating. A programmable audible alert tone can be sent to that station user. Without the audible
alert (silent monitor), no indication is provided to either the monitored station or the outside party.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that
monitors or records any telephone conversation. Some federal and state laws require some form of notification to all
parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent
of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of
these laws incorporate strict penalties.

Call Monitoring with Coaching Ability

Call Monitoring with Coaching Ability allows the transmit path to be opened only to the monitored station,
to provide the Coaching ability for the person that is performing the Call Monitoring. Press the MIC key,
or dial Feature + 1 to toggle the Coaching ability on and off.
Conditions
An extension set as an operator in Program 20-17-01 cannot be monitored using the
Contact Centre Call Monitor (
While using the Contact Centre Call Monitor (
monitored extension places the call on hold or transfers the call monitoring is stopped.
The Contact Centre Call Monitoring (
calls and is not supported on internal calls.
If an extensions class of service has Program 20-13-06 or Program 20-09-07 enabled, the
Contact Centre Call Monitoring (
No alert tone is provided to callers when using the Contact Centre Call Monitor (
Feature key) Enhancement feature.
Speech path is not supported for the Contact Centre Call Monitor (
Enhancement feature even when Program 20-13-10 is enabled.
A maximum of 32 extensions can be monitored using the Contact Centre Call Monitor (
Feature key) Enhancement feature.
Call Monitoring is allowed for internal calls.
An extension user cannot Monitor an Intercom call if one of the Intercom callers is using
Hands-free Answerback. Both Intercom parties must lift the handset or press Speaker.
An extension user can monitor a conference call.
With Program 20-13-10 set to 0, a call, which has been barged into, can be placed on hold
by the originator of the outside call. Both the outside caller and the extension, which is
monitoring the call, are placed on hold.
The handset and microphone are muted during Call Monitoring.
Live Record does not work for Call Monitor calls.
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15 Feature key) Enhancement.
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15 Feature key) Enhancement, if the
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15 Feature key) Enhancement is supported on trunk
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15 Feature key) Enhancement does not work.
173
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15
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15 Feature key)
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15