Transferring Trunk Calls To The Pilot Number; A Supervisor Can Monitor A Call; Aic Agent Log In - NEC UNIVERGE SV9100 Features And Specifications

Transferring Trunk Calls to the Pilot Number:

1. While on an outside call, press Transfer.
2. Dial the Pilot number.
3. Hang up.
 The call is transferred to the group.

A Supervisor can monitor a call:

1. When a agent is on an outside call, the supervisor presses the MONITOR key
(Program 15-07-01 or SC 852:
 The supervisor can hear but cannot participate in the call. If participation is required, use the Barge-
In feature instead.
2. To cancel the call monitoring, press the MONITOR key again.

AIC Agent Log In:

To Log In:
Multiline Terminal
1. Press the LOG IN/LOG OUT key (Program 15-07-01 or SC 852:
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
 This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the Agent Identity Code (AIC) (up to four digits).
 The LOG IN/LOG OUT key lights.
To Log Out (for single or multiple agent log ins):
Multiline Terminal
All AIC log ins become logged out.
1. Press the LOG IN/LOG OUT key (Program 15-07-01 or SC 852:
2. Dial 1 to accept.
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
 The LOG IN/LOG OUT key goes out.
15).
*
282
10).
*
10).
*