Chapter 1 System Management
1.13 Remote Support Management (REMCS)
The main setting items are as follows.
●
Information File
•
Customer Information File
●
Customer Information
Refer to
●
Communication Environment Information
Refer to
setting items.
●
Detailed Configuration Information
•
Data Transmission Method
•
Specify Storage System Name for HELO/EHLO Announcement when Sending E-Mail
•
Use S/MIME
●
Result notification information
•
Administrator
•
Connection check operator
•
Connection check operator E-Mail Address
If an error screen appears under the following conditions, check the parameter settings.
•
The required items are not specified
•
Wrong values are entered
•
When "MNT" is specified for the "LAN Port used for Remote Support" and when the IP Address of the
Proxy server/SMTP server/POP server is the same as the broadcast address of the MNT port
•
When "RMT" is specified for the "LAN Port used for Remote Support" and the IP Address of the Proxy
server/SMTP server/POP server is the same as the broadcast address of the RMT port
•
The IP address of the Proxy server/SMTP server/POP server is the same as the local host address
3
Click the [Set] button.
A confirmation screen appears.
4
Click the [OK] button.
Setting of the remote support starts.
Step 2
in the
"1.13.3 Update Customer Information" (page 196)
Step 2
in the
"1.13.4 Update Communication Environment Information" (page 198)
195
ETERNUS Web GUI User's Guide (Settings)
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for setting items.
for
P2X0-1270-13ENZ0