Philips Sopho 2000 IPS User Manual page 114

A
CM17
CM42 Specify the maximum number of queuing in
each ACD group.
CM41 Specify the basic call answer delay time for
use in PEG Count analysis.
CM20 Assign the access code for ACD Station Busy
Out Set and Reset.
B
DESCRIPTION
AUTOMATIC CALL DISTRIBUTION (ACD)
• Y=5 C.O. (DDD/FX/WATS) Incoming
Call
(1) X-XXXXXXXX: Pilot station No. of ACD
(2) 0 : Not provided
1 : To provide
• Y=6 Tie Line Incoming Call
(1) X-XXXXXXXX: Pilot station No. of ACD
(2) 0 : Not provided
1 : To provide
• Y=7 DID/Automated Attendant Call
(1) X-XXXXXXXX: Pilot station No. of ACD
(2) 0 : Not provided
1 : To provide
• Y=B Designation of number of queuing in
each ACD group
(1) X-XXXXXXXX: Pilot station No. of ACD
(2) 0 : To provide (See CM42>16)
1 : Not provided
(1) 16
(2) 01-99
NONE : No limit
• Y=0
(1) 16
(2) 01-30: 4-120 seconds
(4 second increments)
If no data is set, the default setting is 32-36
seconds.
• Y=0-3 Numbering Plan Group 0-3
(1) X-XXXX: Access Code
(2) A044: Busy Out Set
A045: Busy Out Reset
– 96 –
DATA
group
group
group
group
: 1 call-99 calls
NWA-008845-001 Rev.5.0
32ch1002.fm