Priority Queuing-Acd - Philips Sopho 2000 IPS User Manual

PRIORITY QUEUING-ACD

PROGRAMMING
START
CM35 Assign Priority Queuing per trunk route.
CM76 Assign Priority Queuing per DID incoming
LDN, if Digit Conversion is provided (CM35
Y=18 is set to 0).
END
DESCRIPTION
AUTOMATIC CALL DISTRIBUTION (ACD)
• Y=60
(1) 00-63: Trunk Route No.
(2) 0 : To provide
1 : Not provided
• Y=11
(1) 000-999: Number Conversion Block No.
(2) 0 : Not provided
1 : To provide
– 107 –
PRIORITY QUEUING-ACD
DATA
assigned by CM76 Y=00/90
NWA-008845-001 Rev.5.0
32ch1002.fm