Silent Monitor-Acd - Philips Sopho 2000 IPS User Manual

SILENT MONITOR-ACD

PROGRAMMING
To monitor an ACD call, with or without warning tone:
NOTE:
Monitoring telephone conversations may be illegal under certain circumstances and laws. Con-
sult a legal advisor before implementing the monitoring of telephone conversations. Some fed-
eral and state laws require a party monitoring a telephone conversation to use beep-tones, to
notify all parties to the telephone conversation, and/or obtain consent from all parties to the
telephone conversation. Some of these laws provide strict penalties for illegal monitoring of
telephone conversations.
START
CM08 Specify the warning tone sent to connected
stations when monitoring a station-to-station
or station-to-trunk call.
Specify whether the warning tone is sent to the
outside party when monitoring a station-to-
trunk call.
CM12 Assign Service Restriction Class A for
monitoring stations.
CM15 Allow monitoring stations in Service Restric-
tion Class A assigned by CM12 Y=02.
CM12 Assign Service Restriction Class A for
monitored stations.
CM15 Allow being monitored in Service Restriction
Class A assigned by CM12 Y=02.
A
DESCRIPTION
AUTOMATIC CALL DISTRIBUTION (ACD)
(1) 259
(2) 0 : No tone
1 : One warning tone
(1) 076
(2) 0 : To send
1 : Not sent
• Y=02
(1) X-XXXXXXXX: Station No.
(2) XX ZZ
XX: 00-15 : Service Restriction Class A
• Y=103
(1) 00-15: Service Restriction Class A as-
(2) 1 : Allow
• Y=02
(1) X-XXXXXXXX: Station No.
(2) XX ZZ
XX: 00-15 : Service Restriction Class A
• Y=104
(1) 00-15: Service Restriction Class A as-
(2) 1 : Allow
– 109 –
SILENT MONITOR-ACD
DATA
signed by CM12 Y=02
signed by CM12 Y=02
NWA-008845-001 Rev.5.0
32ch1002.fm