Automatic Call Distribution (Acd) With Management Information System (Mis) - Philips Sopho 2000 IPS User Manual

AUTOMATIC CALL DISTRIBUTION (ACD) WITH MANAGEMENT INFORMATION SYSTEM (MIS)

AUTOMATIC CALL DISTRIBUTION (ACD) WITH
MANAGEMENT INFORMATION SYSTEM (MIS)
NOTE: Additional programming is required for MIS, once ACD has been programmed. Refer to the
CallCenterWorX System Manual. If you use the CallCenterWorX, the maximum digit of a
station number must be 4 digits.
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NWA-008845-001 Rev.5.0
32ch1002.fm