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Service Conditions (cont'd)
11.
Each UCD group has a controlling station. Only the controlling station or the Attendant can activate or
deactivate CALL FORWARDING-ALL CALLS [C-5] when the UCD group number is not a phantom
number.
12.
If CALL FORWARDING-ALL CALLS [C-5] is set on a controlling station and the destination station is
idle, a call to the UCD group is transferred. If the designated station is busy, the user will hear busy tone.
13.
If CALL FORWARDING-ALL CALLS [C-5] is set on a non-controlling station, that station is skipped
in any UCD hunt.
14.
The Attendant can use BUSY VERIFICATION [B-3] to check the busy/idle condition of the UCD
stations. If the BYO code or key has been used, the Attendant will receive a reorder tone.
15.
CALL WAITING-ORIGINATING [C-31] can be activated by an individual UCD user towards another
station within the system. Also, another user can activate this feature towards an individual UCD group
station. CALL WAITING-ORIGINATING [C-31] can be activated toward a UCD group number when
all the stations and the queue are busy. Waiting is set to the controlling station.
16.
CALL WAITING-TERMINATING [C-12], when assigned to an individual UCD group station, allows
the calling user to wait on the called station's line when it is busy. The group user can be connected to the
waiting call by hanging up. The station rings and the call is connected when the caller goes off-hook. These
calls have priority over UCD calls in the queue.
17.
CALL BACK [C-1] can be activated by an individual UCD group user towards another station. Also,
another user can activate this feature towards an individual UCD station. CALL BACK [C-1] can be
activated toward a UCD group number when all the stations and UCD queue are busy. CALL BACK [C-
1] is set to the controlling station.
18.
A UCD group number can be used as the destination station of DIRECT-IN TERMINATION [D-7] or of
NIGHT CONNECTION-FIXED/FLEXIBLE [N-1/N-2].
19.
A UCD group number can be assigned as the destination station of OFF-HOOK ALARM [O-6],
PRIORITY CALL [P-9], ATTENDANT NIGHT TRANSFER [A-19], and LDN NIGHT CONNECTION
[L-28, 29].
20.
If a Phantom Number is assigned to a controlling station, UCD hunting may or may not occur (depending
on the APHN command setting), when the Phantom Number is dialed.
21.
Three types of traffic measurements can be provided for the UCD feature:
a.) UCD route peg count:
•
Count of incoming calls from each route to each UCD group
•
Count of calls answered by UCD
•
Count of other calls (abandoned, restricted, blocked)
Example:
ROUTE
10
ROUTE TOTAL
b.) UCD Group peg count:
•
Count of incoming calls to each UCD group
•
Count of answered calls
•
Count of other calls (abandoned, restricted, blocked)
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Uniform Call Distribution (UCD)
FROM 07/24 08:00 TO 07/24 09:00
UCD GROUP
INCOMING
1
2
24
ANSWER
9
7
15
15
22
2
U-1
ABANDON
2
0
Page 777
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