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U-1
Service Conditions (cont'd)
Example:
UCD GROUP
1
2
TOTAL
c.) UCD station peg count:
•
Count of incoming calls to each station in each group
•
Count of answered calls
•
Count of other calls (abandoned, restricted, blocked)
Example:
UCD GROUP
1
GROUP TOTAL
22.
UCD Peg counts are available for calls transferred to the UCD group by the Attendant and for calls
transferred to the UCD group from a station.
23.
The total numbers of incoming calls for which the UCD queueing feature is available, and other incoming
calls such as intra-office, tie line, etc., are as follows:
1 IMG, 4 IMG system
IPX-U (16 IMG) system
Calls above this limit are terminated by a busy tone connection.
24.
During queueing block, the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] is valid. The
attendant hears reorder tone when the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] is
restricted.
25.
OVERFLOW-UCD [O-13] is available.
26.
When a UCD controlling station transfers the in-progress station call or trunk call to a station which has
been set CALL FORWARDING-ALL CALLS [C-5] or CALL FORWARDING-BUSY LINE [C-2]
whose forwarding destination is the UCD controlling station, these features are valid.
27.
When UCD queueing is not available and the system data ASYD SYS 1 Index 60 bit 3 = 1 assigned, UCD
peg count is not activated.
28.
When the controlling station transfers the station/trunk to another station that has set CALL
FORWARDING - ALL CALLS [C-5] or CALL FORWARDING - BUSY LINE [C-2] (to the same
controlling station), call forwarding is activated and the MCI message is sent out.
29.
Whether UCD incoming call information is to be sent to a Message Center Interface (MCI) or not can be
specified on a UCD group basis using the AUCD command. This feature can be assigned to each UCD
Group. In the case of UCD incoming calls overflowing to a UCD Group, the judgement whether the
information is to be sent to MCI or not depends on the terminated UCD Group.
30.
When OVERFLOW - UCD [O-13] is activated, the transferred destination's data decide whether UCD
incoming call information is sent to MCI or not.
Page 778
Uniform Call Distribution (UCD)
FROM 07/24 09:00 TO 07/24 10:00
INCOMING
12
11
23
FROM 07/24 9:00 TO 07/24 10:00
TN
STN
1
1000
1001
384 calls/system maximum
640 calls/system
ANSWER
6
8
14
RINGING
ANSWER
4
4
3
2
7
6
NEAX2400 IPX Feature Programming Manual
ABANDON
6
3
9
ABANDON
0
1
1
NDA-24297, Issue 1
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