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D-2
General Description
This feature allows a user to access the ATTENDANT CONSOLE [A-3] by dialing the operator call code.
Operating Procedure
To access the Attendant
1.
The user dials the operator call code; receives ringback tone.
2.
The ATND lamp for the INCOMING CALL IDENTIFICATION [I-2] flashes; Attendant answers the call.
Service Conditions
1.
The operator call code will be a maximum of 6 digits. Normally "0" should be assigned as the operator
call code.
2.
All stations, including fully restricted stations, can originate a call to the Attendant.
3.
If TENANT SERVICE [T-12] is provided, each tenant group may access their own ATTENDANT
CONSOLE [A-3] via the same code.
4.
This feature allows any user or dial repeating TIE Line trunk to reach the ATTENDANT CONSOLE [A-
3] by dialing an operator call code, usually but not necessarily a "0". The ATTENDANT CONSOLE [A-
3] may complete these calls to trunk facilities if allowed by the station's CLASS OF SERVICE [C-15].
There is no restriction on the ATTENDANT CONSOLE [A-3] extending a station call to another station.
5.
The Fusion Point Code (FPC) of the node which accommodates the called Attendant Console must be
assigned after system data assignment.
Interactions
1.
Stations will terminate to the Attendant Console located in the same tenant when the station dials "0".
2.
Stations in Tenant A will terminate to the Attendant Console of Tenant B if Tenant A is not equipped with
an Attendant Console. Tenant B's Attendant Console must be programmed to accept calls from Tenant A.
3.
Stations may dial the ASAT number to terminate at a specific Attendant Console. See INDIVIDUAL
ATTENDANT ACCESS [I-6].
4.
When the system is in the night mode, a station dialing "0" can be answered by the assigned
ATTENDANT NIGHT TRANSFER [A-19] station, if provided. However, when the ASAT number is
dialed in the Night mode, reorder tone is returned. No connection to the ATTENDANT NIGHT
TRANSFER [A-19] is allowed.
Programming
STEP 1:
ANPD - Reserve a number level for feature access and cancel. Assign for Normal (N) and Hooking
(H). Assign the NND in accordance with a predetermined numbering scheme. Usually level "0" is
assigned for the Attendant Console.
STEP 2:
ASPA - For access code "0", assign SRV = SSC (Service Code) SID = 2 for Operator Call. Assign for
a Connection Index (CI) of Normal (N) and Hooking (H).
STEP 3:
ATNR - Allow tenant-to-tenant connection for Inter and Intra-tenant connections. TRI= 0 and TRI= 4.
STEP 4:
ASAT - If required, assign a specific number to the Attendant Console. This number must be
equivalent to a station number.
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Dial Access To Attendant
Dial Access To Attendant
D-2
Page 269
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